Refund and Cancellation Policy

 Refund & Cancellation Policy

Effective Date: June 28, 2026

Under Pressure Washing LLC provides exterior cleaning and pressure-washing services. Because our business provides labor-based services and not physical products, completed services cannot be “returned” like merchandise. This policy explains how cancellations, rescheduling, deposits, and service concerns are handled.

1. Service Estimates and Quotes

All quotes are based on the information available at the time of the estimate, including property condition, service requested, access, water availability, photos, and customer-provided details. Final pricing may change if the job conditions are different from what was originally described or visible during the estimate.

2. Cancellations and Rescheduling

Customers may cancel or reschedule an appointment by contacting Under Pressure Washing LLC as soon as possible.

Cancellations made at least 24 hours before the scheduled service appointment will not be charged a cancellation fee.

If a customer cancels with less than 24 hours’ notice, misses the appointment, or does not provide required access to the property, Under Pressure Washing LLC may charge a cancellation fee of 30% or retain part or all of any deposit paid.

3. Weather Delays

Pressure-washing and exterior cleaning services may be affected by weather, temperature, wind, lightning, water restrictions, or unsafe working conditions. If Under Pressure Washing LLC determines that conditions are not safe or suitable for service, we may reschedule the appointment. Weather-related rescheduling by Under Pressure Washing LLC does not result in a cancellation fee.

4. Deposits

If a deposit is required to reserve an appointment, the deposit will be applied toward the final service balance.

Deposits may be refundable if the customer cancels at least 24 hours before the scheduled appointment. Deposits may be non-refundable if the customer cancels late, fails to provide access, or causes the job to be delayed after Under Pressure Washing LLC has reserved time, labor, equipment, or materials for the service.

5. Completed Services

Once a pressure-washing or exterior cleaning service has been completed, refunds are not automatically provided. Because results can vary depending on surface age, staining, oxidation, prior damage, organic growth, rust, oil, irrigation stains, gutter oxidation, and other conditions, Under Pressure Washing LLC does not guarantee that every stain or discoloration can be fully removed.

If a customer has a concern about completed work, the customer should contact us within 48 hours of service completion. We will review the concern and may, at our discretion, offer a touch-up, re-cleaning of the affected area, partial refund, or other reasonable solution.

6. Pre-Existing Damage and Limitations

Under Pressure Washing LLC is not responsible for pre-existing damage, oxidation, loose paint, failing caulk, damaged siding, damaged screens, loose fixtures, deteriorated wood, cracked concrete, poor drainage, electrical issues, or other conditions that existed before service began.

7. Right to Cancel Where Required by Law

Where applicable, customers may have cancellation rights under federal, state, or local law. For certain sales made at a customer’s home or certain other locations, the Federal Trade Commission’s Cooling-Off Rule may provide customers with three business days to cancel qualifying transactions. Under Pressure Washing LLC will honor cancellation rights required by applicable law.

8. Contact Information

For questions about this Refund & Cancellation Policy, cancellations, rescheduling, or service concerns, please contact:

Under Pressure Washing LLC
Phone: 224-440-1349
Email: [insert your business email]
Service Area: Gurnee, Lake County, and surrounding areas
Website: underpressure-washing.com